Jason Fried from 37signals vigorously critized Get Satisfaction — a third-party customer service and community – for unfair and bad practices regarding companies who haven’t sign their customer-company pact.
Pretty tough situation for Get Satisfaction who immediately replied via an open letter to Jason Fried.
CTO at 
Comments
Odd … I posted a note on my website about there being a “lying post” on their site regarding a USB Ethernet adapter. I backed it up with solid facts. Within 3 hours I got a comment from Thor of GETSATISFACTION.COM on my measley blog.
Something sounds weird to me about this site (GS) … I doubt we've seen the last “bad business” expose on GS.
Rus11 April 09 at 2:56 pm
The fiasco with Get Satisfaction is one of the main reasons we quickly wrote, produced and went live with our own product: SiteRemark.com
Learn more here about our thoughts on Get Satisfaction and SiteRemark.om
http://facollective.com/2009/04/24/siteremark/
John Moorhead8 May 09 at 3:32 am
Very interesting, thank you for the link.
I'm also going to look into Tender Support[1] from the makers of Lighthouse; mostly because both services are connected to each other.
[1] http://tenderapp.com/
Fred Brunel8 May 09 at 11:01 am
Fred, we're working on an application that can tie into Site Remark called Tandem Task (http://www.tandemtask.com). It's a few months out still, but I think you might find it ineresting.
Subscribe to our feed at FAC (http://www.facollective.com) and you'll hear about the release from there.
Robert29 May 09 at 1:03 am
Fred, we're working on an application that can tie into Site Remark called Tandem Task (http://www.tandemtask.com). It's a few months out still, but I think you might find it ineresting.
Subscribe to our feed at FAC (http://www.facollective.com) and you'll hear about the release from there.
Robert29 May 09 at 5:03 am
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